Assistant Manager

Description & Details:

General Responsibility: As an Assistant Manager, you will play a pivotal role in overseeing the daily operations of our zip line canopy tour and high ropes adventure park. This full-time, seasonal position involves managing staff, ensuring a positive guest experience, and contributing to the development of innovative programming.

Education/Know How:

• High school graduate with five or more years of experience in recreation, outdoor activities, adventure programming, or education. College degree preferred.
• Prior supervisory experience is required.
• Friendly and passionate about working in the outdoor recreation industry.
• High energy level and ability to work independently.
• Excellent communication skills with both guests and staff.
• Strong organizational skills and ability to multitask effectively.
• Comfortable working with people of all ages and backgrounds.
• Physically able to perform the functions of working on the Canopy Tour and Adventure Park.
• Willingness to complete and pass training for both programs.
• Proficient in using Microsoft Office applications and internet-based programs.
• Comfortable using general office equipment, including computers, phones, printers, and cash registers.

Specific Responsibilities:

• Oversee the overall guest experience, ensuring satisfaction and safety.
• Mentor and develop Supervisors, Office staff, Guides, and Monitors.
• Manage scheduling for both guests and staff.
• Handle general administrative responsibilities, including email, voicemail, and
  reporting.
• Address and resolve customer issues with a strong focus on exceptional customer service.
• Manage retail (gift store) sales and inventory.
• Recruit, train, and discipline staff as necessary.
• Create a positive and enjoyable work environment prioritizing safety.
• Set a positive and enthusiastic tone for the company.
• Contribute to the development of new and innovative programming.
• Oversee supervisors and ensure completion of assigned tasks.
• Facilitate staff development, training, and scheduling.

Physical & Mental Demands:

• Ability to lift 20 lbs.
• Position requires ability to walk around the rough terrain of ZipZone Outdoor Adventures
• Able to stand/move without sitting for four to five hours at a time
• Able to handle all emergency situations that may arise

Essential Functions:

• Ability to communicate and work with individuals or groups participating in activities.
• Visual and auditory ability to identify and respond to environmental and other hazards related to all activities.
• Ability to communicate and follow safety regulations and emergency procedures.
• Ability to observe guests and ensure appropriate safety.
• Ability to identify and respond to hazards, weather emergencies, etc.
• Ability to plan, conduct, and supervise activities and programs for groups of 8 - 12 people.

Other Duties:

• Perform other duties as assigned by supervisors.

Schedule:

• This is a full time, seasonal position—generally 40-50 hr/week.
• Candidates should have a flexible schedule with both weekday and weekend availability. The season runs from March through November.
• Typical work week includes both Saturday and Sunday work with two weekdays off.

Compensation/Benefits:

• Full-time, year-round, salaried position.
• Paid time off.
• Comprehensive benefits package.
• Performance bonus.
• Continuing education opportunities.

ZipZone Outdoor Adventures promotes an equal employment opportunity, where all are welcome.