Adventure Retreat Manager

Principal Duties and Responsibilities:  

• Organize and maintain consistent documentation, including inspections, incident reports, equipment inventory, and staff training records. 

• Meet or exceed industry standards for conducting and delivering site specific staff training, inspections, site maintenance, and equipment inventory. 

• Ensure high quality programs through innovative program evaluations and ongoing training of staff. 

• Conduct outreach and maintain collaborative relationships with the Nashville community and Visitors Bureau along with community-based organizations, school, non-profits, and other partners. 

• Ensure that risk management procedures are followed and that programs follow all relevant regulations and other applicable standards including documentation.

• Schedule, supervise and mentor the Assistant Zip Manager and Grounds Maintenance. 

• Serve as main site risk management officer by providing ongoing analysis and evaluation of policies and procedures, as well as on site point of contact for rescues and medical emergencies. 

• Develop and implement programs that are developmentally appropriate with both client goals and participant needs in mind. 

• Meet with the Chief Adventurist ? Owner on a weekly basis (or as deemed necessary). 

• Assist other duties as assigned. 

Position Type/Expected Hours of Work:  

This is a full-time hands on position The individual in this position is expected to work at a minimum 40 hours a week during the season (March-October) with opportunities for approved overtime, and 20-40 hrs off season (November through February). Hours vary based on retreat needs and will require on-call shifts as duties demand.  It is expected that the Adventure Retreat Manager work during normal business hours and after normal business hours to meet the Retreat needs. 

Work Environment:  

This individual will have office space to fulfill job duties, and be expected to be onsite in Nashville Indiana. This role also works outside in all weather conditions and routinely uses climbing equipment, power tools, inspection tools, and implements proper safety techniques. 

Physical Demands:  

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Team Members must be able to lift and carry items weighing up to 50lbs, safely climb and access high zip course elements up to 60ft in height and be comfortable spending multiple hours at height in a full-body harness and helmet.

Travel/Training:  

Travel and participating in training to expand the individuals professional development is a component of the Adventure Retreat Managers role. The individual in this position will be expected to attend ACCT Programs. All travel and training participation must be approved by the Chief Adventurist / Owner 

Qualifications & Skills:  

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:  

• High school diploma, G.E.D., or equivalent education or experience. 

• Two years or more of related experience in climbing and challenge course programming with experience facilitating, performing inspections, and/or conducting trainings. 

• One or more years of experience with staff, supervision, program development, and/or budget management.

• Current CPR/First Aid Certification (or ability to obtain within 1 – 2 months of position start). 

• Ability to demonstrate strong organizational and management skills. 

• Commitment to extraordinary customer service with the ability to effectively resolve conflicts. 

• Intermediate computer skills and experience with Microsoft Office suit (Word, Excel, PowerPoint, Outlook). 

PREFERRED EDUCATION AND EXPERIENCE:  

• Bachelor’s degree in relevant program or equivalent education or experience. 

• Current Challenge Course Manager Certification from an accredited ACCT Professional Vendor Member (or willingness to obtain). 

• Current CPR/First Aid Instructor Certification (or willingness to obtain).

Applicants are subject to a background check, and employment is contingent upon the verification of the completion of the background check.